PRIVACY
Privacy Policy
Effective date: 10/29/26
Scope and contact
BRAAP, LLC operates braapus.com. This policy explains how we handle personal information in connection with our website, purchases, installation and build inquiries, email communications, and customer support. Our SMS Privacy Policy provides additional information about customer-initiated texting.
For privacy questions or requests, contact customerservice@braap.us, call (727) 339-1646, or write to BRAAP, LLC, 6712 Cardinal Drive South, St Petersburg, FL 33707, United States. The mailing address is for correspondence only.
Information we collect
We collect information you provide, such as your name, email address, telephone number, billing and delivery addresses, order information, account details if you create an account, and information included in support inquiries. Vehicle and project information may include model, year, configuration, photographs, requested work, and details needed to evaluate fitment or a service project.
Payment providers collect and process payment information in connection with purchases. We receive transaction information needed to administer orders, refunds, and disputes. Do not send full payment-card numbers or security codes by email or text.
Our website and service providers may collect technical and usage information such as IP address, browser and device information, page visits, referring pages, and cookie identifiers. Our email platform may record delivery, opens, and link clicks to help us administer and understand email communications. Email-open information may be affected by recipient privacy settings.
For customer support texts, we process the telephone number, message content, and service records needed to receive, route, deliver, and respond to messages. We do not use text messaging for promotional campaigns.
How we use information
We use information to process and fulfill orders, coordinate supplier shipments, communicate about purchases, provide support, evaluate returns and warranty claims, administer installation services, and maintain transaction records. We also use information to operate and improve the website, protect against fraud and unauthorized activity, and meet legal obligations.
We use email information to send promotional emails consistent with your preferences and applicable law. You can unsubscribe from promotional email without losing order-related communications.
Service providers and disclosures
We disclose information as reasonably necessary to providers supporting website hosting, ecommerce, payment processing, financing if selected, email, customer support, text messaging, shipping, accounting, and other business operations. Wix supports our website and certain email functions; Grasshopper supports our customer-service texting; QuickBooks supports separate invoicing for installation and build services. The payment providers available for an order or invoice are identified through the payment process.
When a supplier ships directly to you, we provide the order, contact, and delivery details reasonably needed to fulfill the purchase. This does not authorize that supplier to use your information for its own unrelated marketing.
We may disclose information to comply with lawful requirements, respond to legal process, investigate fraud, protect legal rights, or complete a business reorganization or transfer, subject to applicable law and the protections described here. We do not disclose your contact information to other companies for their own direct marketing without your permission.
Mobile information, SMS consent records, and customer-service text information are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Providers supporting the messaging service may process information as needed to deliver that service. Any other legally necessary disclosure remains subject to applicable law.
Cookies and choices
Cookies and similar technologies may support functions such as shopping carts, account access, security, website operation, and measurement. You can manage cookies through browser settings and any privacy controls offered on the website. Blocking some cookies may affect website functions.
Unsubscribe from promotional emails using the unsubscribe link or by contacting us. We may still send nonpromotional messages needed for an order, refund, warranty issue, or other requested service. Email unsubscribe requests are handled within applicable legal deadlines.
Access correction and deletion requests
Contact us to request access to, correction of, or deletion of your personal information, or to ask about other rights available under applicable privacy law. We may verify your identity before acting. We retain information where reasonably necessary for open transactions, warranty obligations, fraud prevention, accounting, legal obligations, or establishing and defending claims. We respond within applicable legal time limits and explain any lawful limits on a request. We will not unlawfully discriminate against you for exercising privacy rights.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, considering transaction status, warranty coverage, legal and tax requirements, and dispute-resolution needs. We use reasonable administrative and technical safeguards appropriate to the information, but no electronic system is completely secure. Payment and communications providers also handle information under their own applicable policies.
Children and international visitors
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has supplied such information.
We operate in the United States. Information may be processed in the United States and other locations where our service providers operate. Protections may differ between locations; applicable privacy rights are not waived by using our website.
Other websites and updates
External websites and services have their own privacy practices. Review their policies when using them. We may update this policy to reflect actual practices or legal changes, identify the effective date, and provide additional notice or obtain consent when required. Posting an update does not replace legally required consent.
Customer initiated support texting
BRAAP, LLC uses Grasshopper to respond to customer-initiated text messages at (727) 339-1646. We do not initiate text conversations and do not send promotional or marketing text campaigns. Our replies may concern your questions, orders, shipping, returns, warranty claims, or installation projects.
When you text us, we use your number and message to respond about your inquiry. Sending a support message does not enroll you in marketing texts. Texting is optional and is not a condition of purchase. You can also reach us at customerservice@braap.us or by telephone.
Information and use
We process your telephone number, any name or order information you provide, message content, and related timestamps and delivery or service records. We use this information to respond, maintain support records, deliver and troubleshoot messages, protect against misuse, and meet legal obligations. Do not send full card numbers, security codes, or other sensitive payment credentials by text.
We do not use marketing tracking in our support texts. Our messaging provider may maintain technical logs and delivery information needed to operate its service.
Sharing and retention
We do not sell or share mobile information, SMS consent records, or customer-service text information with third parties or affiliates for marketing or promotional purposes. Messaging providers and telecommunications carriers may process information as needed to provide the service. Information may also be disclosed when legally required or reasonably necessary to address fraud or protect legal rights, subject to applicable law.
We retain records as reasonably needed for customer support, transaction administration, warranty issues, dispute resolution, and legal obligations. We use reasonable safeguards, but text messages are not guaranteed to be secure.
Stopping messages and requesting help
You may reply STOP to end text communications, or contact customerservice@braap.us to request that we stop. A nonpromotional confirmation may be sent to acknowledge an opt-out. For help, reply HELP, email customerservice@braap.us, or call (727) 339-1646. If you later want to resume texting, contact us for assistance.
Message frequency varies with your inquiry. Message and data rates may apply under your mobile plan. Delivery depends on carrier and service availability and is not guaranteed. We can continue handling your inquiry through email or telephone if you prefer.
Privacy requests and contact
Our main Privacy Policy explains additional privacy practices and request options. Contact BRAAP, LLC at customerservice@braap.us, (727) 339-1646, or 6712 Cardinal Drive South, St Petersburg, FL 33707, United States, for questions or requests. This address is for correspondence only. We may update this policy with a revised effective date and provide any legally required notice. An update does not enroll you in a new messaging program.