SHIPPING
Shipping Policy
Effective date: 10/29/26
Where we ship
We ship to the contiguous United States, Alaska, Hawaii, U.S. territories, and Canada, subject to carrier availability for the particular product and address. Canadian orders must currently be placed by calling (727) 339-1646. We will confirm shipping arrangements and charges before taking payment for a telephone order. We do not currently ship to other countries.
When products ship
Lift kits are expected to ship within 3–4 weeks after we receive your completed order and payment. Orders may ship sooner as components become available and production is completed. All other products are expected to ship within 5–7 business days after we receive your completed order and payment. Business days exclude weekends and U.S. federal holidays. The 3–4-week lift-kit window means calendar weeks.
These windows describe when products are expected to leave the fulfillment location, not when they will arrive. Some products require production, and some ship directly from suppliers. Production does not make a website product noncancelable or exempt from our return policy. Full payment is collected when the product order is placed.
Transit time and shipping charges
Delivery time after shipment depends on the carrier, service, destination, and any customs processing. Shipping charges are presented at checkout or confirmed before payment for telephone orders. We do not promise a universal delivery time; contact us before ordering if you need a product by a particular date. Avoid scheduling installation based solely on an estimated shipping date.
Multiple shipments and tracking
An order may arrive in separate shipments from BRAAP or suppliers. Items with different shipment windows may ship separately. Lift-kit components or bundles may also arrive in multiple packages. If a supplier or production dependency changes the stated window for an item, we will follow the delay process below. We do not add shipping charges after purchase without your agreement.
Payment for the order is collected at purchase, rather than charged separately for each shipment. We provide tracking when available as packages are dispatched. A shipping label alone does not establish that the carrier has received a package.
Delays and cancellation
If we learn an item cannot ship within its stated window, we will notify you promptly and no later than the end of that window. The notice will explain the delay, give a supportable revised shipment date if available, and offer the choice to agree to the delay or cancel for a full refund of the unshipped item and applicable charges.
We will request your affirmative agreement to a delayed shipment and explain when a response is needed. If you decline, or we do not receive the agreement needed to continue the order, we will cancel the affected unshipped item and issue a prompt refund. We will repeat this process if an agreed revised shipment date cannot be met. We will not treat a general acceptance of website terms as consent to an unspecified future delay.
You may also cancel an unshipped item at any time for a full refund without fees, whether or not it is delayed or production has started. Contact customerservice@braap.us or (727) 339-1646 with your order number. We assess shipment status when we receive the request; we do not intentionally ship a canceled item to defeat a timely cancellation.
If an entire order is canceled before shipment, we refund the full amount paid, including shipping and applicable taxes. For a partially shipped order, we refund unshipped items, associated taxes, and shipping charges attributable to those items, as required by law. Refunds are returned to the original payment method. We initiate pre-shipment cancellation refunds within seven business days, or sooner when required by law. Your provider may take additional time to post the credit.
Delivery problems
Check your delivery address before ordering and contact us promptly if it needs correction. We will try to make changes before shipment. Any additional charges for a customer-requested rerouting or reshipment will be explained before you authorize them.
If a package is missing, damaged, incomplete, or appears delivered to the wrong location, contact us promptly with your order number and available details. Keep packaging and photographs where reasonably possible. We will investigate with the supplier or carrier and arrange an appropriate resolution. Reporting a problem promptly helps the investigation; it does not eliminate applicable warranty or consumer rights. You are not required to resolve a BRAAP order problem solely with a carrier or supplier.
Canadian orders and import charges
Unless expressly included in your quotation, Canadian import duties, taxes, customs clearance, and brokerage charges are your responsibility and may be collected by the carrier or authorities. Customs authorities determine applicable charges under their rules. We provide accurate customs information and do not mark purchases as gifts or understate their value. Contact us before refusing an international shipment so we can explain available return options and any actual, legally applicable costs.
Contact
customerservice@braap.us
(727) 339-1646
BRAAP, LLC, 6712 Cardinal Drive South, St Petersburg, FL 33707, United States
Mailing address only; request instructions before returning merchandise.